RETURN & REFUND POLICY
At Racing Xtreme, customer satisfaction is our priority. We are committed to providing a smooth and reliable shopping experience.
If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions set out below.
RETURN ELIGIBILITY
To be eligible for a return, the product must:
-
be returned in its original condition;
-
be unused and free from damage;
-
be returned in its original packaging with all accessories and components included;
-
be accompanied by proof of purchase.
Products that are returned incomplete, damaged, used, altered or excessively handled beyond what is necessary to inspect them may not be eligible for a refund.
HOW TO REQUEST A RETURN
Before returning any item, you must contact our Customer Support team at:
Our team will provide you with the return instructions and the appropriate return address.
Returns sent without prior authorisation may not be accepted.
RETURN SHIPPING COSTS
Unless the return is due to a faulty, damaged or incorrectly supplied product, customers are responsible for the cost of returning the item.
Racing Xtreme will cover or reimburse reasonable return shipping costs where the return results from:
-
a defective product;
-
an incorrect item being delivered;
-
a product damaged during transit;
-
any error made by Racing Xtreme.
REFUNDS
Once your returned product has been received and inspected, we will notify you by email whether your refund has been approved or rejected.
If approved, your refund will be processed using the original payment method.
Refunds are normally issued within 7 business days after approval, although the time required for the funds to appear in your account may vary depending on your bank or payment provider.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of delivery and provide:
-
your order number;
-
clear photographs of the product and packaging;
-
a description of the issue.
Our Customer Support team will investigate the matter and provide an appropriate solution as quickly as possible, which may include a replacement, repair or refund.
ORDER CANCELLATIONS
Orders may be cancelled within 24 hours of being placed.
After this period, your order may already have entered processing or been dispatched and cancellation may no longer be possible.
If your order has already been shipped, you may still exercise your statutory right to cancel in accordance with applicable consumer protection legislation.
UNDELIVERED PARCELS OR INCORRECT DELIVERY INFORMATION
If an order is returned to Racing Xtreme because:
-
an incorrect or incomplete delivery address was provided;
-
the parcel was not collected from the carrier;
-
delivery could not be completed due to circumstances attributable to the customer,
Racing Xtreme reserves the right to charge the cost of re-shipping the order before arranging a new delivery.
CONTACT US
If you have any questions regarding this Return & Refund Policy, please contact us:
Racing Xtreme
Email: contact@racing-xtreme.com
Website: https://racing-xtreme.com
We aim to respond to all enquiries within 24 hours.
Trading Name: Racing Xtreme
Owner: Bilal Fellah
Legal Form: Sole Proprietorship (France)
Telephone: +33 7 86 74 13 62
Email: contact@racing-xtreme.com
Business Address:
4 Rue de Gomel
63100 Clermont-Ferrand
France
SIREN Number: 844 163 527
Business Activity: Online Retail
Our Customer Support team is available every day via the live chat on our website or by email at contact@racing-xtreme.com.