ARTICLE 1 – SCOPE
These Terms and Conditions of Sale ("Terms") govern all purchases of products made through the Racing Xtreme website by consumers purchasing for personal, non-commercial use.
By placing an order on our website, you agree to be bound by these Terms. Please read them carefully before making a purchase.
These Terms set out the conditions relating to, among other things:
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the ordering process;
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prices and payment;
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delivery of products;
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returns and refunds;
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warranties;
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customer rights and obligations.
These Terms apply to the exclusion of any other terms or conditions unless expressly agreed in writing by Racing Xtreme.
The version of these Terms applicable to your order is the version published on our website at the time your order is placed.
We reserve the right to amend these Terms at any time. Any changes will not affect orders that have already been accepted.
These Terms are available at any time on the Racing Xtreme website and should be read together with our Privacy Policy, Cookie Policy and any other legal notices published on our website.
ARTICLE 2 – PRODUCTS
The products offered for sale on the Racing Xtreme website include, but are not limited to:
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Remote Control (RC) Cars
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RC Car Batteries
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Spare Parts and Replacement Components
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Chargers
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Wheels and Tyres
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RC Accessories
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Other products displayed on our website
The essential characteristics of each product, including specifications, features, dimensions, compatibility, images and technical information, are described on the relevant product page.
Customers are responsible for reviewing all product information carefully before placing an order to ensure that the selected product meets their requirements.
Product images, videos and illustrations are provided for illustrative purposes only. While we make every effort to ensure they accurately represent the products, slight variations in colour, appearance, packaging or design may occur due to manufacturing updates, lighting conditions or screen settings.
Racing Xtreme continually works to improve its products and therefore reserves the right to modify product specifications, packaging or design without prior notice, provided that such changes do not materially affect the product's intended functionality.
All products are offered subject to availability. If a product becomes unavailable after an order has been placed, we will contact you as soon as reasonably possible to offer a replacement, a refund or another appropriate solution.
All contract information is provided in English, and these Terms will be made available to you before your order is confirmed.
ARTICLE 3 – PRODUCT AVAILABILITY
All products displayed on the Racing Xtreme website are offered subject to availability.
We make every reasonable effort to ensure that our inventory information is accurate and up to date. However, due to high demand, inventory updates or circumstances beyond our control, certain products may become unavailable after an order has been placed.
If an ordered product is unavailable, Racing Xtreme will contact you as soon as reasonably possible to inform you of the situation.
In such circumstances, you may choose to:
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receive a full refund;
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wait until the product becomes available again, where possible; or
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accept an alternative product of equivalent quality and value, subject to your agreement.
Racing Xtreme reserves the right to withdraw, discontinue or modify any product offered on the website at any time without prior notice. Such changes will not affect orders that have already been accepted and confirmed.
ARTICLE 3 – PRODUCT AVAILABILITY
All products displayed on the Racing Xtreme website are offered subject to availability.
We make every reasonable effort to ensure that our inventory information is accurate and up to date. However, due to high demand, inventory updates or circumstances beyond our control, certain products may become unavailable after an order has been placed.
If an ordered product is unavailable, Racing Xtreme will contact you as soon as reasonably possible to inform you of the situation.
In such circumstances, you may choose to:
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receive a full refund;
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wait until the product becomes available again, where possible; or
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accept an alternative product of equivalent quality and value, subject to your agreement.
Racing Xtreme reserves the right to withdraw, discontinue or modify any product offered on the website at any time without prior notice. Such changes will not affect orders that have already been accepted and confirmed.
ARTICLE 4 – SELLER INFORMATION
These Terms and Conditions are published by:
Trading Name: Racing Xtreme
Owner: Bilal Fellah
Legal Form: Sole Proprietorship (France)
Registered Business Address:
4 Rue de Gomel
63100 Clermont-Ferrand
France
Email: contact@racing-xtreme.com
Telephone: +33 7 86 74 13 62
SIREN Number: 844 163 527
For any questions regarding these Terms, your order, or our products, you may contact our Customer Support team using the contact details above.
By placing an order on the Racing Xtreme website, you acknowledge that you have read, understood and accepted these Terms and Conditions in full.
You also confirm that you are at least 18 years of age, or that you have obtained the permission of a parent or legal guardian to place an order, and that you have the legal capacity to enter into a binding contract under applicable law.
ARTICLE 5 – ORDERS
5.1 Placing an Order
Customers may browse the Racing Xtreme website and add products to their shopping cart before completing their purchase.
Before submitting an order, customers are responsible for reviewing the contents of their cart and ensuring that all information provided, including billing details, shipping address and selected products, is accurate.
By clicking the payment confirmation button, the customer submits an offer to purchase the selected products and confirms acceptance of these Terms and Conditions.
After an order has been placed, Racing Xtreme will send an order confirmation email acknowledging receipt of the order. This email does not constitute acceptance of the order.
A contract between Racing Xtreme and the customer is formed only once the order has been accepted and dispatched.
Racing Xtreme reserves the right to refuse, cancel or limit any order where it reasonably believes that:
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fraudulent or unauthorised activity has occurred;
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incorrect pricing or product information has been displayed;
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products are unavailable;
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payment cannot be authorised;
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the customer has breached these Terms or has an unresolved dispute relating to a previous order.
Customers will be notified as soon as reasonably possible if an order cannot be accepted.
5.2 Changes to an Order
Customers may request changes to an order by contacting our Customer Support team as soon as possible after placing the order.
We will make every reasonable effort to accommodate requested changes before the order enters processing or has been dispatched.
Once an order has been prepared for shipment or handed to the carrier, changes may no longer be possible.
5.3 Order Cancellation
Customers may request cancellation of an order before it has been processed for dispatch.
If the order has already been shipped, cancellation will no longer be possible. In this case, customers may exercise their statutory right to cancel the purchase after receiving the goods, in accordance with our Returns and Refund Policy and applicable consumer protection laws.
Where a cancellation request is accepted before dispatch, any payment received will be refunded using the original payment method as soon as reasonably practicable.
ARTICLE 6 – PRICES
All prices displayed on the Racing Xtreme website are shown in the currency applicable to the customer's selected market and include any taxes where required by applicable law, unless otherwise stated.
The price payable for a product is the price displayed on the website at the time the order is placed.
Product prices may be changed at any time without prior notice. However, any price changes will not affect orders that have already been accepted and confirmed by Racing Xtreme.
From time to time, Racing Xtreme may offer promotional prices, discount codes, limited-time offers or seasonal promotions. Unless otherwise stated, promotional offers:
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cannot be combined with other discounts or promotions;
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are valid only during the specified promotional period;
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are subject to product availability.
Shipping costs, where applicable, will be clearly displayed during the checkout process before the customer completes their purchase.
Despite our best efforts, pricing errors may occasionally occur. If we discover that the price of a product is incorrect after an order has been placed, we reserve the right to cancel the order before dispatch.
In such circumstances, we will inform the customer as soon as reasonably possible and offer the choice of:
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confirming the order at the correct price (where applicable); or
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cancelling the order and receiving a full refund.
The total amount payable, including the price of the products, shipping charges and any applicable taxes or fees, will always be displayed before the customer confirms their order.
ARTICLE 7 – PAYMENT TERMS
The full purchase price is due at the time the order is placed.
Orders will only be processed once payment has been successfully authorised and received.
Racing Xtreme accepts the payment methods displayed during checkout, which may include:
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Visa
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Mastercard
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American Express
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Maestro
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PayPal
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Apple Pay
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Google Pay
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Shop Pay
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Other secure payment methods available at checkout
All payments are processed through secure, encrypted payment gateways that comply with recognised industry security standards.
Racing Xtreme does not collect or store customers' full payment card details.
If a payment is declined, refused or cannot be authorised for any reason, the order will not be accepted and no contract of sale will be formed.
To protect both our customers and our business, payment providers may perform fraud prevention, identity verification and security checks before approving a transaction.
Racing Xtreme reserves the right to refuse or cancel any order where fraudulent activity, unauthorised payment or suspicious behaviour is reasonably suspected.
Customers confirm that they are authorised to use the selected payment method and that all payment information provided is accurate and complete.
ARTICLE 8 – DELIVERY
Racing Xtreme delivers its products to the destinations displayed during the checkout process.
Estimated delivery times are indicated on the relevant product pages and during checkout. Unless otherwise stated, orders are generally delivered within 5 to 10 business days after dispatch.
Delivery times are estimates only and may vary due to factors beyond our reasonable control, including customs procedures, carrier delays, weather conditions, public holidays or periods of exceptionally high demand.
Once an order has been dispatched, customers will receive a shipping confirmation email together with tracking information where available.
Customers are responsible for providing accurate delivery information when placing an order. Racing Xtreme cannot be held responsible for delays, failed deliveries or additional costs resulting from incorrect or incomplete delivery details provided by the customer.
Ownership of the products transfers to the customer once full payment has been received. However, the risk of loss or damage passes to the customer only when the products are delivered to the delivery address specified in the order.
If a parcel is lost or damaged during transit, Racing Xtreme will work with the relevant shipping carrier to investigate the issue and, where appropriate, arrange a replacement or refund in accordance with applicable consumer protection laws.
If your order has not been delivered within the estimated timeframe, please contact our Customer Support team. We will make every reasonable effort to resolve the issue as quickly as possible.
Where Racing Xtreme is unable to fulfil an order due to circumstances beyond our control or product unavailability, we reserve the right to cancel the order and issue a full refund using the original payment method.
ARTICLE 9 – TRANSFER OF OWNERSHIP AND RISK
Ownership of the products purchased from Racing Xtreme passes to the customer only after full payment of the purchase price, including any applicable delivery charges, has been successfully received.
Notwithstanding the transfer of ownership, the risk of loss or damage to the products remains with Racing Xtreme until the products have been delivered to the customer or to a person identified by the customer to take possession of the goods.
If the customer chooses to appoint their own carrier or collection service that is not offered by Racing Xtreme, the risk of loss or damage will transfer to the customer once the products have been handed over to that carrier.
Customers are encouraged to inspect their order promptly upon delivery. If any products arrive damaged, defective or incorrect, customers should contact our Customer Support team as soon as reasonably possible so that an appropriate solution, such as a replacement, repair or refund, can be arranged in accordance with applicable consumer protection laws.
Nothing in this Article affects the customer's statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.
ARTICLE 10 – RIGHT TO CANCEL AND RETURNS
10.1 Right to Cancel
If you are purchasing as a consumer, you have the legal right to cancel your order within 14 calendar days of receiving your products, without giving any reason, in accordance with the Consumer Contracts Regulations 2013.
To exercise your right to cancel, you must notify Racing Xtreme of your decision by contacting our Customer Support team via email before the cancellation period expires.
10.2 Returning Products
After notifying us of your decision to cancel, you must return the products within 14 calendar days.
Returned products must:
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be complete and in their original packaging where reasonably possible;
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include all accessories, manuals and supplied components;
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not be damaged through unnecessary handling beyond what is required to inspect the product.
Customers are responsible for the direct cost of returning products unless otherwise required by applicable law or where Racing Xtreme has agreed to cover the return costs.
10.3 Refunds
Once the returned products have been received and inspected, Racing Xtreme will process the refund using the original payment method.
Refunds will normally be issued within 14 days of:
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receiving the returned products; or
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receiving satisfactory evidence that the products have been returned, whichever occurs first.
Original standard delivery charges will also be refunded where required by applicable consumer protection law.
10.4 Exceptions
The right to cancel does not apply where an exemption under applicable consumer protection legislation applies, including (where relevant):
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products that have been personalised or made to the customer's specifications;
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sealed products that are not suitable for return for hygiene or health protection reasons once unsealed;
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products that have been inseparably mixed with other goods after delivery;
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digital content supplied immediately with the customer's prior consent and acknowledgement that the cancellation right is lost.
10.5 Damaged, Faulty or Incorrect Products
If you receive a product that is damaged, defective or different from the one ordered, please contact Racing Xtreme as soon as reasonably possible.
Where a product is confirmed to be faulty, damaged or incorrectly supplied, Racing Xtreme will provide an appropriate remedy in accordance with your statutory rights, which may include a replacement, repair, partial refund or full refund, depending on the circumstances.
ARTICLE 11 – SELLER'S LIABILITY AND WARRANTY
Racing Xtreme is committed to supplying products that conform to their description, are of satisfactory quality and are fit for their intended purpose, in accordance with the Consumer Rights Act 2015.
If a product you receive is faulty, damaged, defective or not as described, you may be entitled to one or more of the remedies provided by applicable consumer protection law.
11.1 Faulty or Defective Products
If you believe that a product is faulty or defective, please contact our Customer Support team as soon as reasonably possible and provide:
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your order number;
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a description of the issue;
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photographs or videos where appropriate.
We may ask you to return the product for inspection before determining the appropriate remedy.
11.2 Available Remedies
Where a product is confirmed to be faulty, defective or not in conformity with the contract, Racing Xtreme may, depending on the circumstances and your statutory rights:
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repair the product;
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replace the product;
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offer a full or partial refund; or
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provide another appropriate remedy required by law.
Any refund will be made using the original payment method unless otherwise agreed.
11.3 Warranty Limitations
This warranty does not cover defects or damage resulting from:
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misuse or improper handling;
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accidental damage;
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failure to follow the product instructions;
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normal wear and tear;
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unauthorised repairs or modifications;
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use of incompatible accessories, batteries or chargers;
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commercial or professional use where the product is intended for consumer use only.
11.4 Limitation of Liability
Nothing in these Terms excludes or limits Racing Xtreme's liability where such limitation would be unlawful, including liability for:
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death or personal injury caused by negligence;
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fraud or fraudulent misrepresentation;
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defective products where liability cannot legally be excluded;
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any statutory consumer rights that cannot be limited or excluded under applicable law.
Subject to the above, Racing Xtreme shall not be liable for any indirect, incidental, consequential or special loss arising from the use of our products, except where such limitation is prohibited by law.
11.5 Statutory Rights
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Protection Act 1987, or any other applicable consumer protection legislation in the United Kingdom.
ARTICLE 12 – DATA PROTECTION
Racing Xtreme is committed to protecting the privacy and personal information of its customers.
Any personal data collected through our website is processed in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable data protection laws.
We collect and process personal information only where necessary to:
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process and fulfil your orders;
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provide customer support;
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process payments and refunds;
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arrange shipping and delivery;
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prevent fraud and enhance website security;
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comply with our legal and regulatory obligations;
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improve our products, services and customer experience.
Personal information may be shared with carefully selected third-party service providers, including payment providers, shipping partners, website hosting providers and other business partners, solely where necessary for the performance of our services.
Racing Xtreme implements appropriate technical and organisational security measures designed to protect personal information against accidental loss, unauthorised access, disclosure, alteration or destruction.
Customers have the right, subject to applicable law, to:
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access their personal information;
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request correction of inaccurate data;
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request deletion of their personal information;
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object to certain processing activities;
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request restriction of processing;
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request data portability where applicable;
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withdraw consent where processing is based on consent.
Requests relating to personal data may be submitted by contacting:
Email: contact@racing-xtreme.com
Further information about how Racing Xtreme collects, uses, stores and protects personal information is available in our Privacy Policy, which forms part of these Terms and Conditions.
ARTICLE 13 – INTELLECTUAL PROPERTY
All content available on the Racing Xtreme website, including but not limited to:
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trademarks;
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logos;
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brand names;
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product descriptions;
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photographs;
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videos;
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graphics;
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icons;
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website design;
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text;
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software;
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downloadable content;
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and all other materials,
is the exclusive property of Racing Xtreme or its licensors and is protected by applicable intellectual property laws, including copyright, trademark and database rights.
No part of the Racing Xtreme website may be copied, reproduced, distributed, modified, published, transmitted, displayed, sold or otherwise exploited without the prior written consent of Racing Xtreme.
Any unauthorised use of the website or its content may constitute an infringement of intellectual property rights and may result in legal action.
Nothing contained on this website grants any licence or right to use any trademark, logo or other intellectual property belonging to Racing Xtreme without our prior written permission.
Customers may access and use the website solely for personal, lawful and non-commercial purposes related to browsing our products and placing orders.
All rights not expressly granted in these Terms are reserved by Racing Xtreme.
ARTICLE 14 – FORCE MAJEURE
Racing Xtreme shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from events beyond its reasonable control.
Force Majeure events include, but are not limited to:
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natural disasters;
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floods, fires or severe weather conditions;
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pandemics or public health emergencies;
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war, terrorism or civil unrest;
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strikes, labour disputes or industrial action;
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interruptions to transportation or logistics networks;
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customs delays;
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shortages of raw materials or components;
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power outages or telecommunications failures;
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government actions, regulations or restrictions;
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failures of suppliers, carriers or third-party service providers beyond our reasonable control;
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any other event that could not reasonably have been foreseen or avoided.
Where a Force Majeure event occurs, Racing Xtreme's obligations will be suspended for the duration of the event.
We will make every reasonable effort to minimise the impact of the disruption and resume normal performance as soon as reasonably practicable.
If the Force Majeure event continues for an extended period and makes it impossible or commercially unreasonable to fulfil the order, Racing Xtreme reserves the right to cancel the affected order and issue a full refund for any amounts paid in respect of products that have not been delivered.
Nothing in this Article affects the customer's statutory rights under applicable consumer protection legislation.
ARTICLE 15 – GOVERNING LAW AND JURISDICTION
These Terms and Conditions, together with any contract formed between Racing Xtreme and the customer, shall be governed by and interpreted in accordance with the laws of England and Wales, except where mandatory consumer protection laws of the customer's country of residence provide a higher level of protection.
If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions shall remain in full force and effect.
Racing Xtreme and the customer agree to make every reasonable effort to resolve any dispute amicably before commencing legal proceedings.
If a dispute cannot be resolved through negotiation, it may be submitted to the competent courts in accordance with applicable consumer protection legislation.
Nothing in these Terms limits or excludes any mandatory legal rights that consumers may have under applicable law.
ARTICLE 16 – ALTERNATIVE DISPUTE RESOLUTION (ADR)
At Racing Xtreme, customer satisfaction is our priority. If you have a complaint regarding a product or service, we encourage you to contact our Customer Support team first so that we can attempt to resolve the matter promptly and amicably.
Email: contact@racing-xtreme.com
If we are unable to resolve your complaint directly, you may be entitled to seek assistance through an Alternative Dispute Resolution (ADR) body or any other dispute resolution service available under applicable law.
Nothing in these Terms prevents you from exercising your legal rights or bringing proceedings before the competent courts where permitted by applicable law.
Consumers may also obtain information about dispute resolution and their consumer rights from their local consumer protection authority.
ARTICLE 17 – MISCELLANEOUS PROVISIONS
Entire Agreement
These Terms and Conditions, together with our Privacy Policy, Cookie Policy, Shipping Policy, Refund Policy and any other legal notices published on the Racing Xtreme website, constitute the entire agreement between Racing Xtreme and the customer regarding the purchase of products through our website.
They supersede any previous agreements, communications or understandings relating to the same subject matter.
Severability
If any provision of these Terms is found by a court or other competent authority to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary or, where modification is not possible, severed from these Terms.
The remaining provisions shall continue in full force and effect.
No Waiver
If Racing Xtreme does not immediately enforce any right or provision contained in these Terms, this shall not constitute a waiver of that right or provision.
Any waiver shall only be effective if made expressly and in writing.
Assignment
Racing Xtreme may transfer or assign its rights and obligations under these Terms where necessary as part of a business reorganisation, merger, acquisition or sale of assets.
Such transfer will not affect the customer's statutory rights.
Customers may not transfer or assign their rights or obligations under these Terms without the prior written consent of Racing Xtreme.
Electronic Communications
By using the Racing Xtreme website and placing an order, customers agree to receive communications electronically, including order confirmations, invoices, shipping notifications and customer service communications.
Electronic communications satisfy any legal requirement that such communications be made in writing.
ARTICLE 18 – ACCEPTANCE OF THESE TERMS
By placing an order on the Racing Xtreme website, you confirm that you have read, understood and accepted these Terms and Conditions in full.
You acknowledge that these Terms form a legally binding agreement between you and Racing Xtreme once your order has been accepted.
You also confirm that:
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the information you provide during the ordering process is accurate, complete and up to date;
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you are legally entitled to enter into a binding contract;
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you are purchasing the products for lawful purposes only;
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you will comply with all applicable laws and regulations relating to the use of the products purchased from Racing Xtreme.
If you do not agree with any provision of these Terms, you should not use the Racing Xtreme website or place an order.
These Terms are made available to customers before an order is completed, and acceptance of these Terms is a condition of every purchase made through the Racing Xtreme website.
ANNEX 1 – STATUTORY CONSUMER RIGHTS
Nothing in these Terms and Conditions limits or excludes any statutory rights that consumers are entitled to under applicable law.
In particular, customers purchasing products from Racing Xtreme benefit from the rights provided by the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and any other applicable consumer protection legislation.
Products must be:
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of satisfactory quality;
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fit for their intended purpose;
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as described on our website;
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supplied with any accessories or instructions that form part of the purchase.
If a product does not meet these legal requirements, customers may be entitled to one or more statutory remedies.
Your statutory rights may include:
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the right to reject faulty goods within the legal time limits;
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the right to request a repair or replacement;
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the right to a price reduction where appropriate;
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the right to receive a full or partial refund where permitted by law.
The remedy available will depend on the nature of the fault and the circumstances of the purchase.
Where Racing Xtreme confirms that a product is faulty, damaged or not as described, we will provide an appropriate remedy in accordance with applicable consumer protection legislation.
Nothing contained in these Terms affects any statutory rights that cannot legally be excluded or limited.
For further information regarding your consumer rights, you may consult your local consumer protection authority or seek independent legal advice if required.
ANNEX 2 – MODEL CANCELLATION FORM
(Complete and return this form only if you wish to cancel your purchase within the applicable cancellation period.)
To:
Racing Xtreme
Email: contact@racing-xtreme.com
Address:
4 Rue de Gomel
63100 Clermont-Ferrand
France
I hereby give notice that I cancel my contract for the sale of the following goods:
Order Number
Order Date
Date Received
Customer Name
Customer Address
Reason for Cancellation (Optional)
Customer Signature
(Required only if this form is submitted on paper)